TERMS AND CONDITIONS

Appointment Cancellation & Rescheduling

We kindly ask that all appointments be canceled or rescheduled at least 24 hours in advance. Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a 50% cancellation fee.

This policy allows us to respect the time of our stylists, spa therapists, and other clients. Last-minute cancellations and no-shows make it difficult to fill reserved appointment times.

Late Arrival Policy

We understand that unexpected delays happen. If you expect to be 10 minutes or more late, please contact us as soon as possible.

Each service is scheduled for a specific amount of time, and arriving late may affect our ability to provide your full service without disrupting other clients' appointments. If you arrive late, we may need to modify or reschedule your service. We cannot guarantee that all services can be performed if you arrive late.

Appointment Confirmations

As a courtesy, we make every effort to remind you of your upcoming appointment by phone, text, or email, depending on the contact information we have on file.

While we are happy to provide appointment reminders, it is the client's responsibility to remember their scheduled appointment date and time and to notify us of any changes to their contact information.

Service Satisfaction

Your satisfaction is important to us. If you are not completely satisfied with your service, please contact us within 10 days of your appointment so we can discuss your concerns and, when appropriate, schedule a complimentary redo.

Product Return Policy

Unused products may be returned for a full refund within 14 days of purchase, with proof of purchase.

Product Exchange Policy

If you are not satisfied with a product recommended by our team, we are happy to offer an exchange within 14 days of purchase, with proof of purchase. This policy does not apply to cosmetics.

Damaged Products

If a product is defective or damaged (such as a pump or dispenser failure), we will replace it with proof of purchase when returned within 30 days, provided the product has not expired. If the damaged product is no longer available, we will provide an exchange for another product or store credit toward a product purchase.

Gift Cards & Certificates

All gift card and gift certificate sales are final. Gift cards and certificates are not refundable and are not redeemable for cash.

Gift Card Delivery

Gift cards are available in a variety of denominations and can be purchased for immediate delivery via email or website download.

Gift cards may also be:

• Mailed directly to the purchaser at the credit card billing address, or
• Picked up at our salon location.

Please allow 24–48 hours for processing and 5–7 business days for shipping for mailed gift cards.